“Crypto Exchanges Must Build User Trust And Provide Open Gateways For Innovation”, KuCoin’s Alicia Kao At CoinFerenceX

At CoinferenceX, a Singapore-based crypto event, Kucoin’s Managing Director Alicia Kao joined the 45-minute panel to discuss “beyond transactions, gatekeepers or gate openers in the digital asset economy.”

Speaking about the role of crypto exchanges today, Kao highlighted an open gateway that allows the exchange to have a double obligation to be a trusted gatekeeper of data and assets, allowing for wider participation and innovation in the Web3 ecosystem.

Kao spoke on executive committees of established exchanges, including Vivien Lin, Head of Bingx Labs, Product of Catharine at Binance, Bullbit CMO and Kevin Soltani, founder and CEO of Gima Group.

Additionally, KAO shares Kucoin’s path to strengthening user trusts, and Exchange recently obtained an ISO certificate for its Privacy Information Management System (PIMS). Kao further shared that Kucoin has built a platform with trust and compliance at its core, building its investment strategy and commitment to local markets as a solid pillar of exchange.

"Crypto Exchanges Must Build User Trust And Provide Open Gateways For Innovation”, KuCoin’s Alicia Kao At CoinFerenceX"Crypto Exchanges Must Build User Trust And Provide Open Gateways For Innovation”, KuCoin’s Alicia Kao At CoinFerenceX
Kucoin Managing Director Alicia Kao spoke at CoinferenceFuting, urging the crypto exchange to adopt a dual role to build user trust and provide an open gateway for innovation and participation in the digital asset economy.

Build Trust and Innovation

Kao further explained Kucoin’s development and vision to build user trust and promote innovation in the field. Currently, Exchange applies artificial intelligence across the platform, providing users with intelligent trading tools while increasing compliance and anti-money laundering monitoring.

Nevertheless, this exchange empowers developers, users and mining by innovating and launching products of the future. As demand for BTC mining continues, it has rebooted Kumining products that have been chosen to rediscover the roots of the Bitcoin mining market, with the recent 1,500,000th/s BTC hashrate sold out in just a few hours.

Kucoin also fast forward to token lists, product launches, user experiences, and promoted real-world utilities through cryptography and blockchain. In early September 2025, Kucoin introduced an over-chain payment solution via Kucoin Pay, via global payment solutions. This solution enhances the decentralized framework for direct cryptocurrency payments on blockchain for merchants and consumers.

Kucoin Ventures & Regulatory Success

Alicia also described Kucoin’s approach to investment and local market development through its investment arm, Kucoin Ventures. The company aims to unlock industry-wide value and utilities by innovating blockchain and investing millions in advanced projects. Appropriately, Kucoin Ventures took part in the $28 million seed funding round for Stable, a new layer-1 blockchain built for Stablecoins.

Additionally, Kucoin Ventures supports projects and startups building valuable solutions to real-world problems in finance, payments and local crypto adoption.

Kao also shared that the exchange is actively investing in the local market by pursuing licences and working closely with regulators. At the beginning of the year, Kucoin applied for a MICAR license in Austria, leading to the launch of the Kucoin EU platform, built for EU citizens. However, Alicia believes that getting a license is “just a first step” with “the real challenge of protecting users, just like regulators.”

The launch of the $2 billion trust project by Exchange further strengthens its commitment to promoting security, increasing trust and boosting innovation across the platform. Kao concluded her statement and reaffirmed her Kucoin mission to build and maintain user trust, emphasizing innovation, compliance and responsible investment as the key factors that shape the next stage in the digital asset economy.

Why is this important?

This discussion highlights the pivotal moment of exchange, where building user trust and driving innovation is no longer an option and is essential to the growth of the industry.

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People ask:

How can exchanges build user trust while supporting innovation?

The exchange will adopt compliance standards, protect user data, and transparently apply AML procedures to enhance trust and provide tools for participation and innovation in the crypto market.

What are some examples of crypto exchange regulatory measures?

Measures include licensing requirements, customer knowledge (KYC) processes, AML monitoring and authentication of information security management systems.

Why is AML important to Bitcoin and other cryptocurrencies?

AML prevents criminal misuse, protects market integrity, and enables cryptocurrency to be adopted safely by mainstream users and businesses.

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